Refund policy
Customer Care & Returns
Questions about size, fit, or quality?
Email info@vivabastardo.com— we’re happy to provide measurements or recommendations before you order.
Domestic (U.S.) Orders
We accept returns within 14 days of delivery for unworn items in original condition. A $12 return shipping fee will be deducted from your refund to cover the cost of the return label.
Exchanges are free if you're swapping for a different size of the same product (subject to availability).
International Orders
We’re happy to accept returns from abroad — but at this time, international return shipping is the customer’s responsibility. Please reach out to us and we will work to get you a shipping label and appropriate forms at the lowest cost available.
Duties and original shipping fees are non-refundable.
How to return:
-
Log in to your account and request a return or exchange.
-
Once approved, include your RMA number, order number, and full name with your package.
-
Pack items securely (original box or similar) along with your purchase confirmation email.
-
Ship to:
SARAH JILLA
C/O Viva Bastardo
100 Luquer Street #6BBrooklyn, NY 11231
For any order that includes a free or promotional item, all products — including complimentary gifts — are required to be returned together. Partial returns from promotional orders are not eligible for refund.
Questions? We’re always here — info@vivabastardo.com